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Frequently Asked Questions
Share common questions that visitors may have when visiting your website.
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
Why can't I call to order my prescriptions over the phone?
Lots of mistakes can happen due to poor phone lines, wrong doses asked for, and wrong quantities. That is why we ask for prescription requests in writing?
Why can't I get my prescriptions on the same day?
When you put in a prescription request our admin team take a look and see if they can issue, if they cant they have to pass it onto the practice pharmacist, who then see if they can issue. The prescription then needs to be signed by a doctor. So three different people need to be involved and that takes time.
Why can't the doctor issue my prescription?
Sometimes the doctor needs to check certain things like blood test before issuing a prescription. They will contact you, via SMS, email or phone and ask you to come in for whatever tests are required. Please do contact us back as soon as possible so we can help you get your prescription in time.
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
What type of appointments do you offer?
We offer face to face, telephone and electronic appointments via Patchs.
How long is each appointment?
All doctors appointments are 10 minutes and all nurse appointments are 15 minutes.
What happens if I need a longer appointment?
If you need a longer appointment, please ask receptionist to book you a longer appointment.
How many appointments do you offer a week?
100 clinical appointments per 1000 patients per week.
Do I have to call back at 8 am to make an appointment?
Patients telephoning our practice will never be asked to call back (unless the patient chooses to call back, for example, if they want to see a GP or other healthcare professional who is currently on leave or fully booked that day).
Can I make an appointment via calling the practice?
Yes you can call the practice and book an appointment.
What times are reception open?
We offer an open reception and telephone service from 8am to 6:30pm from Monday to Friday.
Why do your receptionists ask me questions before I book?
Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Extended Access Hubs.
What do I do if I am running late for my appointment?
Patients are expected to arrive in good time for their appointments, taking into account journey times when booking appointments. We offer a 10-minute consultation time for each booked appointment. We do understand that an occasional delay is unavoidable therefore if a patient arrives within a reasonable time then the clinician will see them.
If patients arrive more than 10 minutes late, they have missed their appointment and will need to rebook on another day. This is to prevent delays to the GP sessions and to ensure fairness for patients who have arrived on time.
If a patient calls ahead to say they will be late, this does not alter the policy.
How do I give feedback regarding your appointment system?
We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
Why can't I call to order my prescriptions over the phone?
Lots of mistakes can happen due to poor phone lines, wrong doses asked for, and wrong quantities. That is why we ask for prescription requests in writing?
Why can't I get my prescriptions on the same day?
When you put in a prescription request our admin team take a look and see if they can issue, if they cant they have to pass it onto the practice pharmacist, who then see if they can issue. The prescription then needs to be signed by a doctor. So three different people need to be involved and that takes time.
Why can't the doctor issue my prescription?
Sometimes the doctor needs to check certain things like blood test before issuing a prescription. They will contact you, via SMS, email or phone and ask you to come in for whatever tests are required. Please do contact us back as soon as possible so we can help you get your prescription in time.
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
Why can't I call to order my prescriptions over the phone?
Lots of mistakes can happen due to poor phone lines, wrong doses asked for, and wrong quantities. That is why we ask for prescription requests in writing?
Why can't I get my prescriptions on the same day?
When you put in a prescription request our admin team take a look and see if they can issue, if they cant they have to pass it onto the practice pharmacist, who then see if they can issue. The prescription then needs to be signed by a doctor. So three different people need to be involved and that takes time.
Why can't the doctor issue my prescription?
Sometimes the doctor needs to check certain things like blood test before issuing a prescription. They will contact you, via SMS, email or phone and ask you to come in for whatever tests are required. Please do contact us back as soon as possible so we can help you get your prescription in time.
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
Why can't I call to order my prescriptions over the phone?
Lots of mistakes can happen due to poor phone lines, wrong doses asked for, and wrong quantities. That is why we ask for prescription requests in writing?
Why can't I get my prescriptions on the same day?
When you put in a prescription request our admin team take a look and see if they can issue, if they cant they have to pass it onto the practice pharmacist, who then see if they can issue. The prescription then needs to be signed by a doctor. So three different people need to be involved and that takes time.
Why can't the doctor issue my prescription?
Sometimes the doctor needs to check certain things like blood test before issuing a prescription. They will contact you, via SMS, email or phone and ask you to come in for whatever tests are required. Please do contact us back as soon as possible so we can help you get your prescription in time.
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Tree View Designs are at the cutting edge of creativity and innovation.
Company Registration Number: 06975947
Tree View Designs Ltd is a company registered in England and Wales
Registered office: 1 Christchurch House Beaufort Court, Sir Thomas Longley Road, Rochester, Kent, England, ME2 4FX